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Trouble with downloading free clipart library items
Q:
I'm having trouble getting into the download area of the free clipart
library.. I get the following message:
You can't download this item using this order ID.
To get an access to the library you need to purchase a template
from our company.
You will be able to gain access to the library with a new order
ID.
(Order ID - the unique code that is supplied with the e-mail notification of template
purchase)
My recent purchase information is..
Your e-mail address you've used for purchasing.
Your template(s) item number:
ex. # 11689
Your transaction ID:
------20 symbols-------
Merchant System Order: ex. #
123456789
A:
Make sure you copy and paste your 20 symbol transaction ID (this is the
Order ID) without spaces. Otherwise feel free to contact our friendly support team via:
Live Chat:
www.template-help.com/chat
HelpDesk:
www.template-help.com/tickets
Phone:
1-518-312-4147,
1-518-320-8715
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