HomeBilling Questions Payment options Credit card purchase My credit card was declined. What do I need to do?

My credit card was declined. What do I need to do?

In order to know exactly why the purchase failed we would need to have the exact error message you are receiving. However, we advise you to contact your issuing bank and confirm that the failure is not related to problems there with the declined transaction. If the issuing bank confirms that there is no problem with your account then make sure that you are entering all the digits of the the credit card number in a single sequence with no spaces or dashes.

Orders can only be processed if the address information that you have given matches EXACTLY with the information on your bank billing statement. Meaning, you cannot abbreviate the words "street" or "avenue", add hyphens or "#" symbols to your address, or leave out apartment numbers, or change your zip code, etc. from what your financial institution has on its records for you. You may have to check your bank to verify how your address appears in their records. There may also be a CVV code error. CVV error is associated with the 3-4 digit code that you are sometimes asked to enter from your credit card (often found after your number on the right side of the front of your card, or on the right end of your signature area on the back of your card).

Also, almost all error messages can be resolved by following the steps below. Please do the following before trying to place the order again. Delete the cache and cookies from your computer.

To do this in IE:

Open Internet Explorer and click on Tools.
Click on Internet Options.
On the General Tab, in the middle of the screen, click on "Delete" Files.
You may also want to check the box "Delete all offline content".
Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files.
You can now click on Delete Cookies and click "OK" to delete cookies that websites have placed on your hard drive.

To do this in Mozilla ( Netscape, FireFox, etc ):

Open your browser and click on Tools.
Click on Options.
Select Privacy.
Click on the buttons to "Clear" your "Cookies" and "Cache".

After you have taken these steps, restart your computer and attempt to make this purchase again. (Note: if you have tried to make this purchase more than 3 times in the past 24 hours please wait a full 24 hours before trying again). If you are still receiving an error message when trying to place the order, please contact our billing representatives for assistance. Please include in your e-mail a copy of the specific error message that you receive so that we may be better able to assist you with this matter.

Billing Chat: www.template-help.com/chat
Submit a Ticket: esupport.template-help.com
Phone: 1-518-312-4171, 1-518-320-8714