After Sale Support That We Offer Why do you keep closing my tickets?
 
HomePre-Sale Questions After Sale Support Why do you keep closing my tickets?

Why do you keep closing my tickets?


Q: Why do you keep closing my tickets without resolving the problem itself?

A: Please reopen the ticket if you need our further assistance. After our reply is posted then that ticket is assigned a “ Closed” status. Any further customer response made to our reply reopens the ticket to an “ Open” status. We get hundreds of tickets per day and close them when our initial response has been made.